Franklin Savings Bank believes that one of our fundamental responsibilities is the confidentiality and protection of the sensitive information you share with us in the course of business. Therefore, we maintain standards and procedures which are designed to protect the privacy of the information you share with us. Confidentiality of customer information is the responsibility of every Franklin Savings Bank employee.
At Franklin Savings Bank, we value you as our customer and understand how important personal privacy is to you. While we have always taken careful measures to protect your confidential information, we have adopted the following privacy principles to ensure that the information you share with us continues to be protected. We have established these principles because our most important asset is your trust.
"Nonpublic personal information" is information about you that is not publicly available which we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history. Nonpublic information does not include information that is publicly available, such as your name and address, if it is made available to the general public from government records or widely distributed media.
As part of providing you with financial products and services, we collect nonpublic personal information about you from the following sources:
- Applications, account forms and other information that you provide to us, whether in writing, in person, by telephone, electronically or by any other means. This information may include your name, address and social security number.
- Your transactions with us, our affiliates or others, such as your payment history and account balance.
- Third parties such as credit bureaus. This information may include account information and your credit history.
We do not share nonpublic personal information about our current or former customers with any third parties except as follows:
- With your permission.
- To our financial service affiliates (such as Independence Trust Company) about our experiences or transactions with you or your account, such as your name and address.
- To comply with federal or state laws and other applicable legal requirements.
- To third parties assisting us in delivering products or services requested by you. For example, we may share personally identifying information with third parties that assist us in check printing, data processing, a sale of your mortgage into the secondary market, or the processing and clearing of your checks.
- To third parties who perform services for the Bank or who function on the Bank's behalf. For example, these may include third parties that assist us with mailing activities and third parties that assist us in marketing our products.
- We may share your name, address and telephone number to other financial institutions with whom we have agreements to jointly market financial products or services, such as credit cards.
- To other third parties as permitted or required by law, such as for the transmission of information to consumer reporting agencies or responding to a subpoena, court order, judicial process or to regulatory authorities.
Unless otherwise permitted by law, you may limit our sharing of all information that you provide to us or we obtain from our affiliates. You may opt-out of our sharing information to our affiliates by contacting us and clearly indicating your decision to opt-out by:
- Calling (603) 934-4445 or (800) 372-4445 during weekday business hours, or
- Visiting one of our convenient offices during regular business hours
Should you decide to opt-out, you also prevent our affiliates from marketing their products and services to you based on the information that we share with them. The opt-out does not apply in certain circumstances, such as if you currently do business with one of our affiliates or if you ask to receive information or offers from them. If you choose to opt-out, it will remain in effect as long as you are a customer. You may always change your instructions at any time in the future by following the opt-out instructions above.
If your customer relationship with us is a joint relationship, any of the joint names may exercise the right to opt-out and the direction will apply to all associated joint owners.
At Franklin Savings Bank, employee access to personally identifiable customer information is limited to those with a business reason to know such information. Our employees are educated on the importance of maintaining customer privacy and confidentiality of customer information. We maintain physical, electronic and procedural safeguards that comply with federal regulation to protect customer information. We also maintain internal controls to keep customer information as accurate and complete as possible.
We do not share medical or health information with any person except to process transactions or to provide services you have requested or initiated, such as may be obtained from applications for credit insurance.
Franklin Savings Bank remains committed to meeting the financial privacy expectations of our customers. We have developed this privacy policy to assure that customer information is appropriately safeguarded. This privacy policy applies to individuals and is made available to Franklin Savings Bank customers. We reserve the right to change this notice at any time and will notify you of those changes as required by law.
If you have questions about this privacy notice or a question about the privacy of your information, please contact:
Privacy Officer
Franklin Savings Bank
PO Box 339
Franklin, NH 03235
(603) 934-4445 or (800) 372-4445